Privacy Policy

 Privacy Policy – Apollo eSIM

Effective Date: 5 December 2025

1. Introduction

Apollo eSIM, operated by Flex Group (“Apollo,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, or eSIM services.

We comply with PIPEDA, GDPR, and other applicable international privacy laws. By using our services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: email address, name, country of residence, mobile number, order information, device details you provide during checkout, and any information submitted through forms, account creation, or customer service interactions.

• Service Activation Information: device identifiers such as ICCID, IMEI, device model, operating system, activation timestamps, eSIM installation data, network usage metadata (plan type, activation status, consumption logs).

• Support inquiries: details you voluntarily provide when contacting us.

2.2 Payment Information

• Payments are processed securely by our third-party provider Shopify. 

• We do not store full credit card details on our servers.

2.3 Billing Information

• Purchase history, invoices, and transaction details retained for billing, tax, and compliance.

2.4 Automatically Collected Information

We automatically collect: IP address, browser type and version, device type, hardware model, operating system, network information related to eSIM activation, usage logs, page interactions, diagnostic data, referring URLs, general location (country/region), and fraud-prevention data.

2.5 Cookies and Tracking

We use cookies and similar technologies to enable essential functionality, remember preferences, analyze performance and traffic, improve marketing, optimize user experience, and personalize content.

Types of cookies include essential, performance, functionality, and marketing cookies.

You may disable cookies in browser settings, but essential features may not work.

3. Legal Basis for Processing

• Contractual necessity 

• Legal obligation 

• Legitimate interest 

• Consent

4. Use of Information

Your data is used to process purchases, activate services, support customers, improve offerings, send updates, and provide critical service notices.

4.1 Email used to log in and send service updates, plan details, and special offers. 

4.2 Billing information used to process transactions. 

4.3 Country of residence used to provide localized plans.

5. Data Sharing

We do not sell or rent personal information. Data may be shared only with: 

• Service providers 

• Legal authorities 

• Business partners as needed for service delivery under strict contractual safeguards.

6. Data Security

We implement industry-standard security measures including encryption and secure servers. 

Users may delete their account via the Apollo app under “Profile”.

7. Cross-Border Data Transfers

Your data may be transferred internationally and handled under PIPEDA-compliant safeguards.

8. Data Retention

Data is retained only as long as required for service, legal, or dispute-resolution purposes, typically up to 24 months after termination unless law requires longer retention.

9. Your Rights

You may request access, correction, deletion, or object to processing by contacting support@apollo.com. 

You may opt out of promotional communications anytime.

10. Policy Updates

We may update this Privacy Policy periodically. Continued use constitutes acceptance.

11. Contact

For privacy inquiries, email support@apollo.com.